If you have an appeal under consideration you should already have been given the name and number of the case officer dealing with your appeal on one of our letters. If you require more general information or help then please contact the customer services team on:

0117 372 6372*

The Customer Support Line telephones are answered between 08:00 - 16:45 Monday to Thursday and 08:00 - 16:30 on a Friday. Outside of these times messages are received on our voicemail.

*Please note that calls may be monitored for quality and training purposes.

Alternatively, our e-mail address is:

enquiries@planning-inspectorate.gsi.gov.uk

Our postal Address is:

The Planning Inspectorate
Registry/Scanning
Room 3/05 Kite Wing
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN

You may wish to read our frequently asked questions page before you contact us as this may help answer your query.

Copies of Decisions

If you require a copy of a decision please contact the Customer Support Line on 0117 372 6372* or via e-mail at dl.library@planning-inspectorate.gsi.gov.uk

Online appeals

For queries relating to our online appeals service, please contact the Customer Support Line on 0117 372 6372* or by e-mail to pcs@pins.gsi.gov.uk.

Planning Portal

For queries relating to the Planning Portal please contact the planning portal helpline on 0117 372 8200 or via e-mail at support@planningportal.gov.uk